Term of Service
Important note:CAMCAREX Technology.(hereinafter referred to as "CAMCAREX ") Hereby specially remind you to carefully read and fully understand the CAMCAREX cloud service agreement (referred to as "agreement").

Please read carefully all the terms and conditions of this agreement before you use CAMCAREX cloud service. If you cannot accept all the terms and conditions, please do not register, login and use the CAMCAREX cloud services. Once above mentioned behaviors occurred, it means you have agreed and accepted all terms and conditions.

This is an agreement about registration, login and use of CAMCAREX cloud service between you (hereinafter referred to as "user") and CAMCAREX. It defines the right and obligations between user and CAMCAREX. The user is units or individuals who register, login and use this agreement.

CAMCAREX can update this agreement at anytime and anywhere. Upon new revised agreement published, old version shall be invalid. If don’t accept new agreement, the user can stop using CAMCAREX cloud service. In case continue using CAMCAREX cloud service, the user shall be regarded already agreed and accepted the new agreement.


1、Introduction of CAMCAREX cloud services


CAMCAREX cloud service is a service platform for video viewing without any own content. After connected surveillance devices with our cloud server, the user can view the live video or historical record, as well as add or delete the connected devices based on the needs. User need bear all charges it incurred.


2、Important Notice


2.1 Account Registration

2.1.1 Registering an account on www.myCAMCAREX.com need to provide accurate information of individual or unit (including but not limited to, the username, password, email, mobile phone number, etc.). The user can set the name and password. After the application is successful, the user can log in and use the service.

2.1.2 All information from the user must be true and accurate, CAMCAREX will not undertake any responsibility for unusable of cloud service due to wrong information or another reason from the user. Please always keep all information complete and correct.

2.2 Account Activation

2.2.1 Due to the service application to only CAMCAREX’s network devices, the registered account will only be activated in the corresponding equipment online. In case the account is not activated within 30 days after registration, CAMCAREX has the right to cancel the account.

2.3 Account Security

2.3.1 CAMCAREX does not undertake any responsibility for any results from use of the account.

2.3.2 User has the responsibility to protect the account and password safety, CAMCAREX does not bear any responsibility for illegal use of username and password due to user's own reasons, including but not limited to disclose the account, password and other registration information to any third party; share the same account with many people; install illegal or untrusted programs. In case the unlawful action was discovered, the user shall note the CAMCAREX immediately.

2.3.3 In case found the user is not the account registrant, CAMCAREX has the right to temporarily freeze the account without notice. User shall be held fully responsible for all the consequences, such as user account freeze, unable to check information, video data loss. In case unlawful usage or login was discovered, please immediately note CAMCAREX to freeze the account.

2.3.4 If have lost or forgotten password, the user can retrieve it through the registered username and mobile phone number. Due to CAMCAREX's password recovery mechanism cannot identify whether the mobile phone number used is real account registrant, CAMCAREX does not bear any losses due to Impostor, also does not guarantee that the registered username and password could be found through username and mobile phone number.


3、Service Regulations


CAMCAREX ensure CAMCAREX cloud service work well, at the same time, the user agrees to abide by the following rules strictly when use the CAMCAREX cloud service.

3.1 User agrees that CAMCAREX cloud service is only for non-commercial use. Without the written consent of CAMCAREX, User will not use the CAMCAREX cloud service for sales or other commercial purposes. Otherwise, CAMCAREX can stop the service immediately, also reserves the right to pursue its legal responsibility and compensation for damage.

3.2 When using "CAMCAREX cloud services", the user shall comply with the following principles.

(1) Abide by the relevant regulations and policies of your country;
(2) Comply with all web service network agreement, the terms and procedures;
(3) Login and use only through www.myCAMCAREX.com and other legal channels;
(4) Do not use the service for any illegal activity, breaking the law, invasive of privacy or slander purpose;
(5) Do not use the service to affect the normal work of the Internet;
(6) Do not use the service to injure CAMCAREX
(7) If there are any illegal uses or bug in the system, User should note CAMCAREX immediately;
(8) Do not use a plug-in or other means, like cheating, dishonest or unfair activity to participate in this service.
3.3 CAMCAREX keeps the rights of upgrade and adjustment at any time. After the service version has been upgraded or adjusted, it may involve the upgrade for browser plugin, mobile phone client and terminal equipment software; The user shall upgrade according to the relating to the software, otherwise the user can not enjoy the new functions, Meanwhile, CAMCAREX does not guarantee the old version is still available. In addition, CAMCAREX retains the right to change or limit some functions effect. User agrees to take the risk.


4、Value-Added Service


4.1 According to the development of market and technology, CAMCAREX will provide all kinds of value-added internet and communication services, including free and chargeable services. CAMCAREX reserves the right to charge fees and changes of relevant standard & way. In case CAMCAREX informed the user that the related free services have changed, the user can choose to accept or rejection, and guarantee the charges will be paid according to the related rules. In case protest or delinquencies, CAMCAREX has right to stop the service and reserve the resource.

4.2 CAMCAREX has right to advertise on the website, including but not limited to the system message or pop-up window.


5、Intellectual Property Rights


5.1 CAMCAREX cloud service including any text, graphics, audio, video and software (including but not limited to software contains graphics, animation, audio, video, data and program, practical, interface code, documentation and other information or material) belong to CAMCAREX, and protected by copyright law, trademark law or other laws and regulations. In addition to the use of CAMCAREX cloud service and enjoy limited use right, without the written consent of CAMCAREX, the user shall not use such information and material in any way, nor copying, translation, decomposition, anti editing and other methods to convert the target code to the source code.

5.2 This Agreement does not grant the user to use any trademarks, service marks, domain names and other notable features of brand rights from CAMCAREX.

5.3 Except as expressly permitted by this agreement, the user cannot modify, lease, sell, distribute and copy the service, also create derivative and use in commercial purposes by any means is not allowed.


6、Privacy Protection


6.1 CAMCAREX fully respects and protects the user’s privacy. Without the consent of the user, CAMCAREX will not open or disclose user’s information to any third party, except the following situations:

(1) Get the consent of the user;
(2) The requirements of relevant laws and regulations;
(3) The requirement from the government departments;
(4) To safeguard the public interest;
(5) To maintain the legitimate rights and interests of CAMCAREX.
6.2 In order to provide the better experience and improve the service quality, CAMCAREX may cooperate with third parties to provide related services to the user. In this case, If the third party agreed to bear the responsibility to protect user privacy as CAMCAREX, CAMCAREX can provide the user's personal information to the third party.

6.3 Based on non-disclosure of user’s privacy, CAMCAREX has right to analyze and use entire user database (including but not limited to, analyze and publish the user number, access time, user preferences and other user data).

More details about privacy notices, please go to our Privacy Notices.


7、Legal liability and Disclaim


7.1 All CAMCAREX’s responsibility is the same or less than the price users paid for “CAMCAREX cloud service”.

7.2 User understands and agrees to undertake all risks of using the CAMCAREX cloud services. If the user violates the relevant laws, regulations or any provisions of this agreement, CAMCAREX has the right to take some actions without prior notice including but not limited to service interrupt, usage restriction, user account freeze or delete, service termination, pursue legal responsibility, and user agrees to take the losses from CAMCAREX or any third parties.

7.3 In the maximum extent permitted by applicable law, CAMCAREX does not guarantee the service own all function and apply to all users, including but not limited to suitability, stability, virus-free, no negligence or no technical flaws of www.myCAMCAREX.com, ownership and non-infringement express, implied warranties and conditions. CAMCAREX does not warrant that requirement satisfied, service interruption, service timeliness, security, error occurred, also whether information can be transmitted accurately, timely and smoothly.

7.4 Service may contain third party websites or resources links. CAMCAREX does not guarantee the link availability, accuracy, content, related products, and services. The user shall take full responsibility for the usage of the websites and recourses.

7.5 In the maximum extent permitted by applicable law, CAMCAREX does not assume any responsibility for losses during usage (including but not limited to personal injury, privacy leak, integrity or any liability for negligence, and losses or damages).

7.6 User understands and willing to take related risks about using this service, including influenced by the various links of unstable factors , irresistible, computer viruses, hacker attacks, the instability of the system, user shutdown, illegal content information, harassment and any other network, information screening technology, communication lines, computer fault, information security management measures and other causes of service interruption, blocked, unable to meet the needs of users of risk. These risks may incur video data receive failed, received the wrong data or suffer the loss; CAMCAREX does not bear any responsibility.

7.7 If any disputes are arising from the third party’s software or the service, the third party shall be responsible for it. CAMCAREX does not bear any responsibility and offers support to the third party. In case the user needs to get support, please contact the third party.


8、Interruption or Termination


8.1 In case the following circumstances incurred the service interruption or termination, CAMCAREX does not assume any responsibility:

(1) Preventive maintenance or recondition service platform, update hardware and software etc.;
(2) The server is damaged, cannot work well;
(3) The sudden fault, like hardware equipment and electronic communication etc.
(4) The network provider lines or another fault;
(5) In the emergency situation, to safeguard the safety of national, user and third party.
(6) The force majeure and other third party’s causes.
8.2 In addition to the aforementioned circumstances, CAMCAREX has right to terminate or stop part or all of the services ahead of 30 days through the notice on the website, which caused the losses of the user or third party, CAMCAREX does not bear any responsibility.


9.Other terms


9.1 Any clause of this agreement in whole or in part is invalid; it shall not affect the validity of other provisions.

9.2 All titles of this agreement have no practical significance, not as a basis for interpretation of the meaning of this agreement.

9.3 Any dispute arising from or in connection with this Contract shall be submitted to China International Economic and Trade Arbitration Commission (CIETAC) South China Sub-Commission(Arbitration Center) for arbitration which shall be conducted in accordance with the CIETAC's arbitration rules in effect at the time of applying for arbitration. The seat of arbitration shall be Shenzhen. The arbitral award is final and binding upon both parties.

9.4 CAMCAREX reserves the right to the interpretation of the above terms and conditions